清华大学无线与移动数字图书馆系统的用户体验研究外文翻译资料

清华大学无线与移动数字图书馆系统的用户体验研究

Qian WANG amp; Chengyu ZHANG

摘要：清华大学图书馆最近推出了清华大学无线与移动数字图书馆系统（TWIMS），以满足用户的需求。对TWIMS用户体验进行了调查，分析用户对系统现在的功能和各项指标的满意程度。根据我们的研究结果，我们得出的结论我们的研究论文的一套评价意见和建议。目的是进一步推动TWIMS功能，并且对下一个阶段用户体验问卷调查提出建议。

关键词：TWIMS，用户体验，用户体验问卷调查

1.1研究目的

由于TWIMS开发服务信息从清华教职工和学生获取的方便，本次调查的范围仅限于该组。但是，我们不能确定有谁来参与我们的调查，由于以下原因进行了人员调查，我们从所有符合资格的候选人中选取一定百分比。首先，并非所有被调查的人是实际的图书馆用户，存在其它一部分允许访问的人员，因为与大学的不同隶属关系的所有图书馆的资源和服务。其次，存在许多潜在的图书馆用户并且对TWIMS项目感兴趣，但还没有听说过它，因为它成立的时间很短。第三，有一些最初参加了问卷调查，但他们发现自己不熟悉TWIMS或对它的操作不感兴趣的人。第四，那些参加大学组织的特殊课程的短期培训的学生，也可以参与问卷调查，通过校园网，但其确切的数量无法确定。

1.2本次调查的方法

由于上述原因，在我们的实际调研中，是不可能做到严格的随机抽样的。实际上，在研究过程中更取决于我们成功收集统计、分析、解释数据的水平。研究人员在研究过程中不能总是得到具有针对性的实际数据以及和要求相一致的预期数据。因此，我们进行了便利抽样，这是一个非概率抽样技术，允许从那些符合条件的考生获取更方便的数据。我们重点放在数据分析上，并集中力量对用户数据进行分析，推动TWIMS的发展。尽管采取误差相对较大的区域方便抽样样本，我们收集的数据足以充分满足目前我们项目本身的需求。该问卷由Zhijizhibi网站的网络调查平台制作，它被放在清华大学的网站和大学图书馆主页的公告栏上。调查问卷开放给所有教师，员工和学生。应当注意，不是每个大一学生都有权访问到学校的计算机。这样一来，在本次调查中他们上网冲浪的时间和频率比在其他年级的学生少，他们的参与率较低。此外，为了提高问卷的回报率，我们提供的特别的奖励给那些

完成了一组里面两个问卷的内容的参与者，这果然如预期的那样有效。

1.3对于TWIMS基础的信息服务改进策略

TWIMS的问卷调查体现了我们的实力以及不足的地方在制度设置方面。我们从这些受访者的问卷回馈中获得宝贵的经验和启示，同时我们也在贯彻TWIMS的初始阶段获得了自己的实践经验。希望通过参与这个项目，我们将继续检讨，并且可以更近一步走向专业优秀。我们可以从图书馆的实践中学习，以加强宣传和用户培训，根据用户习惯或看法加强系统的功能实用性和命名系统功能。

1.4结论言论

TWIMS的目标是为了满足所有教师，员工和学生的整体的信息需求。然而，从调查问卷返回的数据显示，80％以上的受访者是学生，而工作人员和教师的问卷调查总数的回报的比例不到20％。坦诚的来说，从这个极不成比例的混合的样本得到这种不平衡问卷回报率，我们颇为意外，并没有做好准备。我们只能推断，在通过手机获取图书馆信息资源和服务方面，清华大学的工作人员和教师还没有赶上他们的同行学生。因此，根据使用这些系统的人提供的取向的分类还有待进一步确定和加强。我们也可以清楚地看到，图书馆的宣传和这些系统的用户的培训都留下了很多不足之处，特别是在吸引了大批合法用户的条款方面。我们后来取得了实质性的修改，这些包含了初始调查问卷的问题。这是因为我们回顾这个过程中，

我们意识到，我们提出了一些让受访者可能无法提供一个有意义的回答的问题。这可能是由于该项目，他们从未见过的创业特点。用户可能无法作出预测或者请求，他们从来没有接触过系统的功能。因此，这种基于系统的操作的改进必须主要依靠我们的系统工程师和研究馆员。现在回想起来，我们在这方面所做的很好的证明了我们的问卷调查受访者的反馈。总之，无论是在问卷调查的深度和广度方面，下一阶段我们将在第一阶段的基础上进行扩大。我们应该更加注重用户的习惯，态度和情感特征。方便抽样的确能够节省人力，物力和财力，在这种情况下，符合我们的问卷调查的需求就好了。然而，因为考虑时间，资金，人力等方面，大型抽样偏差可能会对这种类型实践结果产生影响。我们会在进行这一项的基础上，采用另一篇论文问卷调查弥补这种误差的情况，但是在我们的这次调查中方便样本问卷调查的回报率低。在我们在同一主题下一阶段的研究问卷调查的纸张格式将针对于就读于清华大学录取的全日制学生（包括本科生和研究生）。在清华大学图书馆系统部一组选定的研究生负责调查问卷的分发和收集。他们的活动将在教室，食堂出入口，图书馆和其他学生最喜欢聚集的地方进行，以提高调查问卷的回报率以及这些答复的质量。我们已经积累了足够的经验确定的问题的数量，选择和组织话题，设置回答选项，设置我们的调查表的格式。通过第一轮的调查，我们对于所做的问卷调查做一个中期回顾，我们应立即提出一些相关的假设模型，为下一阶段的数据收集做积累经验。我们将更加注重对一些假设的统计检验。以这样的方式，我们在下一次统计资料过程中更加智能，同时也对这些问卷的回报做出更有意义的回归分析（用统计软件的帮助下），以及。我们相信，我们的研究结果可以为从事类似工作的人员做一个实用的参考。

外文文献出处：Journal of Academic Libraries

附外文文献原文

A study of user experience in Tsinghua Wireless and Mobile Digital Library System (TWIMS)

Abstract Tsinghua University Library recently launched Tsinghua Wireless and Mobile Digital Library System (TWIMS) to meet usersrsquo; need for wireless access to library services. A survey of user experience about TWIMS was carried out for the purpose of studying its usersrsquo; behavior and their level of satisfaction about the system design and its various performance indicators. Based on our research findings, we concluded our research paper with a set of evaluative comments and suggestions. Those remarks are aimed at furthering the TWIMSrsquo; functionality and reconstructing a more sensible questionnaire survey appertaining to the system usersrsquo; experience as well in the next phase of our extended Research.

Keywords Tsinghua Wireless and Mobile Digital Library System (TWIMS), User experience, Questionnaire survey about systemsrsquo; user experience

1.1The research purpose

As TWIMS is developed to serve the convenience of information seeking for Tsinghua faculty members, staff and students, the scope of this survey is confined to this group. However, we cannot be sure about the percentage of those who responded to our survey among all eligible candidates that were surveyed owing to the following reasons. First of all, not all of those people being surveyed are actual library users or permitted to access all library resources and services because of the nature of their different affiliation status with the University. Secondly, there are many potential library users who are interested in the TWIMS project but have not yet heard about it because it has just been established for a very short period of time. Thirdly, there are some of those who had initially participated in the questionnaire survey but dropped out later as they found themselves unfamiliar or not interested in the TWIMS operation. Fourthly, those students who enrolled in the short-term training courses run irregularly by the University can also gain access to the questionnaire survey through the campus network but their exact number could not be determined.

1.2 The survey method

It is impossible to do a strict random sampling in our actual research due to the above-mentioned reasons. Actually, the research process depends on the level of our success in statistical data collecting and an interpretative analysis. These researchers could not always obtain desired data consistent with the requirements of the targeted research objective during the actual data collection process. So we carried out a convenience sampling, which is a non-probability sampling technique allowing data collecting from those eligible candidates who are conveniently available to provide them. We placed our emphasis and concentrated efforts on a user data analysis and also on the production of a practical guideline for the development of TWIMS. Although there is a relatively larger area of deviation in convenience sampling , the data we collected are ample enough to meet the current need for our project itself. The questionnaires were produced by the network survey platform of Zhijizhibi website and were mounted on the website of Tsinghua University and the bulletin board of the University Library homepage. Participation in responding to the questionnaires was open to all faculty members

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外文文献出处：Journal of Academic Libraries

附外文文献原文

A study of user experience in Tsinghua Wireless and Mobile Digital Library System (TWIMS)

Abstract Tsinghua University Library recently launched Tsinghua Wireless and Mobile Digital Library System (TWIMS) to meet usersrsquo; need for wireless access to library services. A survey of user experience about TWIMS was carried out for the purpose of studying its usersrsquo; behavior and their level of satisfaction about the system design and its various performance indicators. Based on our research findings, we concluded our research paper with a set of evaluative comments and suggestions. Those remarks are aimed at furthering the TWIMSrsquo; functionality and reconstructing a more sensible questionnaire survey appertaining to the system usersrsquo; experience as well in the next phase of our extended Research.

Keywords Tsinghua Wireless and Mobile Digital Library System (TWIMS), User experience, Questionnaire survey about systemsrsquo; user experience

1.2 The research purpose

As TWIMS is developed to serve the convenience of information seeking for Tsinghua faculty members, staff and students, the scope of this survey is confined to this group. However, we cannot be sure about the percentage of those who responded to our survey among all eligible candidates that were surveyed owing to the following reasons. First of all, not all of those people being surveyed are actual library users or permitted to access all library resources and services because of the nature of their different affiliation status with the University. Secondly, there are many potential library users who are interested in the TWIMS project but have not yet heard about it because it has just been established for a very short period of time. Thirdly, there are some of those who had initially participated in the questionnaire survey but dropped out later as they found themselves unfamiliar or not interested in the TWIMS operation. Fourthly, those students who enrolled in the short-term training courses run irregularly by the University can also gain access to the questionnaire survey through the campus network but their exact number could not be determined.

1.3 The survey method

It is impossible to do a strict random sampling in our actual research due to the above-mentioned reasons. Actually, the research process depends on the level of our success in statistical data collecting and an interpretative analysis. These researchers could not always obtain desired data consistent with the requirements of the targeted research objective during the actual data collection process. So we carried out a convenience sampling, which is a non-probability sampling technique allowing data collecting from those eligible candidates who are conveniently available to provide them. We placed our emphasis and concentrated efforts on a user data analysis and also on the production of a practical guideline for the development of TWIMS. Although there is a relatively larger area of deviation in convenience sampling , the data we collected are ample enough to meet the current need for our project itself. The questionnaires were produced by the network survey platform of Zhijizhibi website and were mounted on the website of Tsinghua University and the bulletin board of the University Library homepage. Participation in responding to the questionnaires was open to all faculty members, staff and students. It should be noted that not every freshman has access to a computer connected to the Internet at school. As a result, their Internet surfing time and frequency are less in this survey than those students in other grade categories. They had a lower rate of participation. Moreover, we offered special incentives to those

who completed a set of two related questionnaires fully in order to improve the rate of the questionnaire returns. That turned out to be as effective as expected.

4 Improvement strategies for TWIMS based information service

The questionnaire survey of TWIMS has provided us with a few insights about our strength and deficiencies in the present system settings. We draw valuable lessons and inspirations from the opinions and suggestions of those respondentsrsquo; questionnaire returns and also from our own practical experience gained during the initial phase of implementing TWIMS. It is hoped that through our continued review of the issues involved in this project, we can be one step closer toward professional Excellence. We can learn from the practice of the library to enhance publicity and user training, emphasize on the practicability of the systemrsquo;s functions and name the system functions according to usersrsquo; accustomed assumptions or perceptions

Conclusion remarks

TWIMS is targeted to serve the information needs of the entire body of all faculty members, staff and students of the University. However, the data from the questionnaire returns showed that students constituted over 80% of the respondents, whereas the percentage of the combined questionnaire returns of staff and faculty members was less than 20%. This imbalanced questionnaire return from a mixture of grossly disproportionate groups was frankly quite unexpected and unprepared by us. We can only infer that staff and faculty members at Tsinghua University have yet to catch up with their student counterparts in using those functions inherent in

a cell phone for accessing library information resources and services. Thus, it follows that the orientation classes offered by the Library for using these systems have yet to be further defined and strengthened. We can also see clearly that the Libraryrsquo;s publicity for and the userrsquo;s training of these systems are left much to be desired, especially in terms of attracting a large number of legitimate users on campus. We subse

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